The Zurich release adds new usability features for ServiceNow’s Service Portal Catalog Items — including a built-in drag-and-drop upload area and native URL variable prefill, removing the need for custom scripts.

Discover nullEDGE 2025, a community-led ServiceNow event focused on deep technical dives, real-world implementations, and practical insights for developers and builders.

A simple, reusable ServiceNow script that automatically loops through all Record Producer variables and logs them to Work Notes or Comments without hardcoding.

ServiceNow’s UK SNUG Manchester meetup delivered exceptional value through real-world implementation stories, technical performance insights, and collaborative roundtable discussions that highlighted the power of community knowledge sharing.

We previously discussed dynamically updating links in Knowledge Base articles to prevent login interruptions. In this post, we extend that solution to Virtual Agent conversations, ensuring users stay within the same domain without being prompted to log in again.

This post explores how to display a user’s automatic reply status from Microsoft Exchange on ServiceNow forms, helping call handlers avoid sending messages to users who are away. By integrating a Microsoft Graph API call with caching for performance, this feature saves time, reduces communication errors, and enhances the support experience.

Unlock a better search experience in your service portal by grouping catalog items and knowledge articles, making it easier for users to find what they need.

Learn how to enhance your Knowledge Base by implementing pinned articles at the top of categories, improving user navigation and highlighting critical information.

Discover how the Xanadu release of ServiceNow enhances your scripting capabilities with ECMAScript 12 (ES12) features.